Refund policy

Phontra Return Policy

At Phontra, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to assist you.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, your item must:

Be unused and in the same condition you received it.
Be returned in its original packaging with all included accessories, inserts, and labels.
Include proof of purchase, such as your order confirmation or receipt.

Products that show signs of use, damage caused by the customer, or are missing original packaging may not be eligible for a refund.

How to Request a Return

To initiate a return, please contact us at support@phontra.us within 30 days of delivery.

Once your return request is approved, we will provide return instructions and the return shipping address.

Please do not send items back without prior authorization, as unauthorized returns will not be accepted.

Exchanges & Replacements

We do not offer exchanges or replacements for products due to customer preference, ordering the wrong model, or changing your mind.

A replacement or exchange will only be provided if:

You received the wrong item, or
Your item arrived damaged or defective.

If this occurs, please contact support@phontra.us within 48 hours of delivery and include your order number along with clear photos of the item and packaging. We will review your request and provide a replacement at no additional cost if your claim is approved.

Non-Returnable Items

• The following items are not eligible for return:
• Used or damaged products (unless damaged upon delivery)
  
• Custom or personalized products
  
• Gift cards
  
• Clearance or final sale items
  
• Products returned without prior authorization
  
  Refunds

Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved, your refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.

Need Help?

If you have any questions about your return or refund, please contact our support team at support@phontra.us. We're happy to help.